Generation of Knowledge ManagementHow far we have moved in our knowledge management program? Let us make an assessment and find out where we are. Moving from one generation to other depends on where we are at present.
Knowledge Available :: First generation of Knowledge Management
Are we aware of all the knowledge required to execute our day to day jobs?
The KM system should able to deliver all the required knowledge to the Knowledge
worker as and when required with a little effort. The best practices should be
shared among all the employees to improve productivity. There should be a way to
discuss or access the systems for Lesions learnt, root cause analysis, success
stories etc. Knowledge workers must learn from each other experiences and would
able to discuss freely with all other member of the organization. All documents,
procedures, maintenance practices, system tools etc should be available and can
be easily access by the knowledge workers as and when required. Experts yellow
page, community of practices encourages knowledge workers to innovate and share
the experiences. Frequently Asked Questions on various rules and procedures will
help in reducing time and efforts of different sections of the
organization. A free flow of information and knowledge is what
|Ensure what is
required to know must be available with little effort.
Community of practice, Discussion board,
Portal, FAQ etc
Know what we don't know :: Second generation of Knowledge Management
Are we good in all the areas? Were we are lagging ? How to bridge the knowledge gaps ?
These are the questions the second generation of knowledge management will try to address. Organizations must always evaluate its own performance with others and find out the scope of improvements. All K-gaps need to be identified in a regular basis and to be presented to the knowledge workers for discussion and innovation. The target is not only to bridge the K-gaps but to move ahead with the experience gained in the process.
|K-Gaps are identified and benchmarking standards are always raised to new levels.
The door is always kept open for new learning to improve the standard. The organization can't confined itself only to facilitate required knowledge flow for its knowledge workers on their day to day activities but will make it more challenging to explore the best possible way to do the same job. Benchmarking standards always raised to new heights.
Knowledge for the future :: Third generation of Knowledge Management
Can the organization find out what is going to be the next technology in coming years ? What the customers are going to looking for the product and services in future ?
What is working today for the organization is going to work tomorrow also ? How fast the organization will realign itself to change in market ? All these falls in third generation of knowledge management. Here all innovations, learning's are targeted to future market requirements. Organization must find out the future requirement without any visible indication from the present environment. Products are developed to set new standards. No one has asked Sony to produce Walkman, neither they found the demand for such a product from any market research. Market may not be knowing that such a product is required. MS Office developed by Microsoft keeping in eye the growing use of PC in every day life and long before they anticipated the requirement.
|Product and services are developed keeping in view the future requirements. Organization flexibility to change plays important role.